COMPLAINTS
You are entitled to complain about an item you have purchased at www.dolle-uk.co.uk in accordance with applicable sales law, which allows you to have a defective item repaired or replaced or, if this is not possible, a refund or discount. Potential errors or omissions in the item received must be reported within a reasonable period of time after having been identified. What constitutes a reasonable period of time is determined by the circumstances of the individual case. Complaints made within two months of the error having been discovered are considered to be within the stipulated time frame.
In connection with complaints, contact our customer service representatives so we can agree on how the product is to be returned. You can reach our representatives at:
Phone: 01245 362597
uksales@dolle.com
If the product is defective and you are not at fault, we will reimburse you for your shipping costs to return the item, provided you and DOLLE UK have so agreed.
Note that all return shipments must include a completed return & exchange form.
DOLLE UK: CANCELLATION AND RETURN FORM
When returning the item, describe the problem in as much detail as you can and, if possible, provide pictures.
Please: We do not accept packages shipped COD or the like.
Remember that the item must always be returned with sufficient packaging, and make sure to obtain a receipt so we can reimburse you for your shipping costs.
Repairs and redelivery
If the item contains errors or omissions, DOLLE UK promises to resolve it within a reasonable period of time. If this is not possible, or if it is not deemed appropriate to repair the item, DOLLE UK instead promises to deliver a flawless new item after the defective one has been received. DOLLE UK promises to reimburse you for any documented expenses you have incurred while returning the item.
If neither repair nor replacement is possible, the purchase sum will be refunded, including the documented expenses you have incurred while returning the item.
Limitation of liability
DOLLE UK cannot be held liable for (i) indirect losses and damages, or (ii) consequential damages.
COMPLAINTS
Consumer complaints may be sent to EU Online Dispute Resolution (ODR). Follow this link for more instructions: http://ec.europa.eu/consumers/odr/
DISCLAIMERS AND RESERVATIONS
DOLLE UK Ltd. is not liable for typological errors in prices and product descriptions, changes in VAT and fees, or delayed or incomplete deliveries due to force majeure events.
