TERMS & CONDITIONS for purchases at www.dolle-uk.co.uk
Version: 26.05.2023
DOLLE UK Ltd. is the supplier of the products you can purchase at www.dolle-uk.co.uk. You can read more about us under “About DOLLE”.
Our shop is open 24 hours a day 365 days a year.
Our support and advice service is open Monday to Friday 9:00 - 4:00.
Phone: 01376 528000
uksales@dolle.com
Your order is subject to changes in prices or fees, price errors or discontinued or sold-out items, and your purchase is not complete until you have received an order confirmation. Retain the confirmation, as it may be needed for exchanges, cancellations or complaints.
PAYMENT
Your order obligates you to pay.
You can shop at www.dolle-uk.co.uk with VISA, MASTERCARD, VISA Electron, Maestro, PayPal and Klarna
No transaction fees are charged for payments at www.dolle-uk.co.uk
We use Braintree for our payment system and have an acceptance agreement also with PayPal and Klarna. All communication between the payment system and the cardholder is via an encrypted SSL connection. This ensures that unauthorised users are unable to see the data that is shared.
Your card will be charged and we will inform you when the goods have been shipped and provide tracking.
PRICES
All prices are shown in Sterling pounds £ - incl. 20 % VAT. The prices are valid United Kingdom mainland only.
FREIGHT
All items are shipped using global shipping partners, our products include free delivery to mainland UK (this excludes the Scottish islands, northern Ireland, channel islands and the isle of man).
SHIPPING
The products available at www.dolle-uk.co.uk may be purchased and delivered only in United Kingdom.
Deliveries are made at curbside for pallet deliveries and to your door for parcel deliveries by our nominated shipping company. Delivery is a maximum of 2 - 5 days after the order date unless otherwise stated on the website. If you are unsure if your order will incur additional charges, then please contact uksales@dolle.com
You have the option of selecting another delivery address. You are welcome to call us on 01376 528000 or contact uksales@dolle.com to discuss alternatives.
Collection service available, with our main warehouse based in Bedford, MK45
We will supply specifications and manuals available for the product and this will be included in the delivery.
Standard deliveries are not made on weekends or holidays. Saturday and Sunday deliveries available at extra charge.
MADE-TO-MEASURE PRODUCTS
By purchasing special measure products, you acknowledge, upon order confirmation, that the product cannot be returned or cancelled. You also confirm that the provided measurements are accurate and cannot be altered after the confirmation of purchase. The same terms apply to additional purchases for special measure products.
CANCELLATIONS AND RETURNS
DOLLE UK LTD. gladly accept cancellations and returns within 30 days of the date you receive the item.
We kindly ask you to fill out the RETURN FORM here on our website.
You the customer are responsible for the return shipment and for the condition of the item after you receive it. If possible, return the item in the original packaging together with a copy of the order confirmation. The item must be returned within 30 days of the date on which the notice that you were exercising your right of cancellation was submitted to us.
When you exercise your right of cancellation, you will be refunded the sum you paid for the item.
We will refund the sum as soon as possible, no later than 14 days after we receive the notice that you are exercising your right of cancellation. However, we may delay the refund until we have received the item or you have shown that it has been returned. Refunds will be based on the payment method used for your purchase, provided no other agreement is reached or another obstacle arises.
Please note: We do not accept packages shipped COD.
You cannot passively cancel the purchase. In other words, you cannot cancel by refusing to receive the item or by not picking it up.
If you have returned an item, you will be informed by e-mail when we receive it. The e-mail will contain information about the continued processing of your cancellation or complaint.
If you have any questions about your right of cancellation or ordinary return of items, contact our customer service representatives: uksales@dolle.com or Phone: 01376 528000
COMPLAINTS
You are entitled to complain about an item you have purchased at www.dolle-uk.co.uk in accordance with applicable sales law, which allows you to have a defective item repaired or replaced or, if this is not possible, a refund or discount. Potential errors or omissions in the item received must be reported within a reasonable period of time after having been identified. What constitutes a reasonable period of time is determined by the circumstances of the individual case. Complaints made within two months of the error having been discovered are considered to be within the stipulated time frame.
In connection with complaints, contact our customer service representatives so we can agree on how the product is to be returned. You can reach our representatives at: Phone: 01376 528000 or uksales@dolle.com
If the product is defective and you are not at fault, we will reimburse you for your shipping costs to return the item, provided you and DOLLE UK have so agreed.
Note that all return shipments must include a completed return & exchange form. CANCELLATION AND RETURN FORM
When returning the item, describe the problem in as much detail as you can and, if possible, provide pictures.
Please remember that the item must always be returned with sufficient packaging, and make sure to obtain a receipt should we choose to reimburse you for your shipping costs.
REPAIRS AND REDELIVERY
If the item contains errors or omissions, DOLLE UK promises to resolve it within a reasonable period of time. If this is not possible, or if it is not deemed appropriate to repair the item, DOLLE UK instead will deliver a new item after the defective one has been received. DOLLE UK promises to reimburse you for any documented expenses you have incurred while returning the item.
If neither repair nor replacement is possible, the purchase sum will be refunded, including the documented expenses you have incurred while returning the item.
LIMITATION OF LIABILITY
DOLLE UK cannot be held liable for (i) indirect losses and damages, or (ii) consequential damages.
COMPLAINTS
Consumer complaints may be sent to EU Online Dispute Resolution (ODR). Follow this link for more instructions: ec.europa.eu/consumers/odr/
DISCLAIMERS AND RESERVATIONS
DOLLE UK Ltd. is not liable for typological errors in prices and product descriptions, changes in VAT and fees, or delayed or incomplete deliveries due to force majeure events.
It’s the customer / purchasers’ responsibility to ensure they check with their local authority that the product they are purchasing complies with local authority building regulations before purchasing. DOLLE UK ltd excepts no responsibility or liability should a product fail a building authority inspection when installed. If you are unsure of your product compliance, then please contact us 01376 528000 or uksales@dolle.com
FORCE MAJEURE
Dolle-uk.co.uk is not liable for extreme situations including war, strikes or natural disasters that make it impossible to perform the agreement.
For processing of personal data
See our data privacy policy.
DATA PRIVACY
Processing of personal data
DOLLE UK Ltd., Suites 15B & 15D, Field House, Rural Business Centre, Earls Colne Business Park, Earls Colne, CO6 2NS, phone 01376 528000, is responsible for your data privacy.
We protect your privacy and strive to protect your personal data in the best possible manner. Our goal is to comply with all applicable laws and regulations for personal data protection. This policy helps you understand what information we collect and how it is used.
We process the data you provide us in connection with the order, such as name and postal address, e-mail address, the items you want delivered, etc. We use these data to deliver the items to you. We save your data for one year after our relationship has ended. We also process personal data that are collected through cookies. See our cookies policy.
Communication between the payment system and cardholder is via an encrypted SSL connection. This ensures that unauthorised users are unable to see the data that are shared.
No data provided to us are released or sold to third parties under any circumstances, and we do not keep any sensitive personal data.
We keep your e-mail address when you subscribe to our newsletter. We do not release your e-mail address to others. You can unsubscribe to our newsletter at any time.
In accordance with applicable data protection laws, you are entitled to receive a free annual notice of the personal data we are collecting about you, regardless of how it is being done. If you want such information, please submit a written request to us. Pursuant to applicable data protection laws, you must submit the request and your signature by post, not e-mail.
If your personal data are processed in violation of applicable personal data laws, you are entitled to request that they be corrected, blocked or deleted.
Your personal data will not be processed for direct marketing purposes if you object. You are entitled to withdraw your consent for processing of personal data at any time. If you like, you may withdraw only part of your consent, such as for direct marketing.
PAYMENT Options
You can shop at www.dolle-uk.co.uk with:
KLARNA, MASTERCARD, VISA, VISA Electron, Maestro, PayPal
No transaction fees are charged for payments at www.dolle-uk.co.uk
We use KLARNA and Payzone as our payment system. All communication between the payment system and the cardholder is via an encrypted SSL connection. This ensures that unauthorised users are unable to see the data that is shared.
Your card is not charged until we ship the items.
PRICES
All prices are shown in Sterling pounds £ - incl. 20 % VAT. The prices are valid in the United Kingdom only.
COOKIES POLICY
GENERAL
When you visit this website, various kinds of data are collected about you, your computer and your behaviour by means of cookies. This cookies policy details the data we collect, how we process them, what we use them for, who has access to them and whom you can contact about them.
By visiting and using this website, you are consenting to our cookies policy and collection of data about you.
COOKIES
When you visit this website, you will automatically receive one or more cookies. You can visit www.minacookies.se/ditt-valfor a guide on how to avoid accepting cookies and how to delete them from your hard drive.
WHAT IS A COOKIE?
A cookie is a small text file stored on your browser. The cookie is recognized by the website during subsequent visits and permits customized information to be sent to the browser. A cookie contains text, numbers, dates, etc., but no personal data. It is not software and cannot contain viruses.
There are two types of cookies: 1) a persistent cookie, which remains on your computer until its expiration date, and 2) a session cookie, which is randomly stored in the computer’s memory for the duration of the visit. Session cookies disappear when you close your browser.
HOW LONG DO WE STORE COOKIES FOR?
A persistent cookie sent to you from this website is stored for a maximum of 24 months from the last time you visited it. Each time you visit the website, this period is extended.
HOW DO I AVOID COOKIES?
If you do not want to accept cookies, you can block all of them, delete existing ones from your computer or request a warning before one is stored. Read more about how to avoid cookies on this website at www.minacookies.se/ditt-val
This website contains a guide for the most common browsers. You can also use the help function in your browser for more information on cookie settings. You can usually do so by pressing F1 on your keyboard. Search for “cookie” or “cookies” (the name varies depending on the browser).
Note that if you choose not to accept cookies, the functionality of some websites may be limited.
WHAT DOES OUR WEBSITE USE COOKIES FOR?
We use cookies to determine who visits our website, as well as for demographic and user-related statistics. This way we can adapt and create content and services that reflect the interests and preferences of our users.
CONTACT INFORMATION
If you want more information about this website and the use of cookies, you are welcome to contact us.
FREIGHT & DELIVERY
Spiral staircases, space saving staircases, balustrade systems and loft ladders from DOLLE UK LTD.
FREIGHT
All items are shipped using global shipping partners, our products include free delivery to mainland UK with the excluding the scottish islands, northern ireland, channel islands and the isle of mann)
SHIPPING
The products available at www.dolle-uk.co.uk may be purchased and delivered only in United Kingdom. Deliveries are made at curbside by our shipping company.
DELIVERY TIME
Delivery is a maximum of 2 - 5 days after the order date unless otherwise stated on the website for the product in question. If you are unsure if your order will incur additional charges then please contact uksales@dolle.com. You have the option of selecting another delivery address. You are welcome to call us on 01376 528000 or contact uksales@dolle.com to discuss alternatives. Collection service available, call for locations. Any product specifications and manuals available for the product will be included in the delivery. Standard deliveries are not made on weekends or holidays. Saturday and Sunday deliveries available at extra charge.
CANCELLATIONS AND RETURNS
DOLLE UK LTD. gladly accept cancellations and returns within 30 days of the date you receive the item. Please fill out the RETURN FORM here on our website.
RETURN FORM
You are personally responsible for the return shipment and for the condition of the item after you receive it. If possible, return the item in the original packaging together with a copy of the order confirmation. The item must be returned within 30 days of the date on which the notice that you were exercising your right of cancellation was submitted to us. When you exercise your right of cancellation, you will be refunded the sum you paid for the item. We will refund the sum as soon as possible, no later than 14 days after we receive the notice that you are exercising your right of cancellation. However, we may delay the refund until we have received the item or you have shown that it has been returned. Refunds will be based on the payment method used for your purchase, provided no other agreement is reached or another obstacle arises.
Please note: We do not accept packages shipped COD. You cannot passively cancel the purchase. In other words, you cannot cancel by refusing to receive the item or by not picking it up. If you have returned an item, you will be informed by e-mail when we receive it. The e-mail will contain information about the continued processing of your cancellation or complaint. If you have any questions about your right of cancellation or ordinary return of items, contact our customer service representatives: uksales@dolle.com Phone: 01376 528000
COMPLAINTS
You are entitled to complain about an item you have purchased at www.dolle-uk.co.uk in accordance with applicable sales law, which allows you to have a defective item repaired or replaced or, if this is not possible, a refund or discount. Potential errors or omissions in the item received must be reported within a reasonable period of time after having been identified. What constitutes a reasonable period of time is determined by the circumstances of the individual case. Complaints made within two months of the error having been discovered are considered to be within the stipulated time frame. In connection with complaints, contact our customer service representatives so we can agree on how the product is to be returned. You can reach our representatives at:
Phone: 01376 528000 or uksales@dolle.com
If the product is defective and you are not at fault, we will reimburse you for your shipping costs to return the item, provided you and DOLLE UK have so agreed. Note that all return shipments must include a completed return & exchange form.
MADE-TO-MEASURE PRODUCTS
By purchasing special measure products, you acknowledge, upon order confirmation, that the product cannot be returned or cancelled. You also confirm that the provided measurements are accurate and cannot be altered after the confirmation of purchase. The same terms apply to additional purchases for special measure products.
CANCELLATION AND RETURN FORM
When returning the item, describe the problem in as much detail as you can and, if possible, provide pictures.
Please: We do not accept packages shipped COD or the like. Remember that the item must always be returned with sufficient packaging, and make sure to obtain a receipt so we can reimburse you for your shipping costs.
REPAIRS REDELIVERY
If the item contains errors or omissions, DOLLE UK promises to resolve it within a reasonable period of time. If this is not possible, or if it is not deemed appropriate to repair the item, DOLLE UK instead promises to deliver a flawless new item after the defective one has been received. DOLLE UK promises to reimburse you for any documented expenses you have incurred while returning the item. If neither repair nor replacement is possible, the purchase sum will be refunded, including the documented expenses you have incurred while returning the item.
Limitation of liability
DOLLE UK cannot be held liable for (i) indirect losses and damages, or (ii) consequential damages.
COMPLAINTS
Consumer complaints may be sent to EU Online Dispute Resolution (ODR). Follow this link for more instructions: ec.europa.eu/consumers/odr
Disclaimers and reservations
DOLLE UK Ltd. is not liable for typological errors in prices and product descriptions, changes in VAT and fees, or delayed or incomplete deliveries due to force majeure events.
FORCE MAJEURE
Dolle-uk.co.uk is not liable for extreme situations including war, strikes or natural disasters that make it impossible to perform the agreement.
RETURNS & CUSTOMER SERVICE:
Please fill out the RETURN FORM here on our website.
DOLLE UK
2Excel Logistics Ltd
Unit 1 Sabre Way
Edgerley Drain Road
Peterborough
PE1 5EJ
Opening hours:
Our support and advice service is open Monday to Friday 8:30-5:00.
Tel.: +44 (0) 01376 528000 E-Mail: uksales@dolle.com